Microsoft apologizes for Xbox360 cloud save issue

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The Xbox Live service experienced some hiccups recently with its cloud save feature and now Microsoft is making amends with a free month of Xbox Live.

Microsoft notes it's automatically applying a one-month extension to impacted customers. There is no need to call support if you were affected by the outage. Xbox's Major Nelson posts that the company knows who couldn't reach the cloud and will handle it on their end.

Late last week Xbox Live customers reported outages and other issues, along with the cloud save file problem, which would bounce back error "0x807b0198" when trying to load a file.

Posted:
Related Forum: Xbox Forum

Source: http://www.joystiq.com/2012/12/31/microsoft-apologizes-for-cloud-save-issue-doles-out-free-month/#comments

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"Microsoft apologizes for Xbox360 cloud save issue" :: Login/Create an Account :: 92 comments

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MehsurementPosted:

Didn't even notice...........

TagsPosted:

I didn 't try if it worked or not.

PoonPosted:

Now i wish i had the problem aha

DankruptPosted:

-LOST- How can they tell who has had issues with it though.


i agree people give them a hard time saying finally they fixed it i would like to see them try

jatt_dynamitePosted:

finally they have fixed it get in

USCGPosted:

Well I tell them mine did not work!

SkaPosted:

Poliwrath That is wonderful. Why not supply everyone with a free month of XBL? XBL messed up even more after the Cloud save error than it did when it first started. Some BS man. I wasn't able to get on for 5 hours because XBL was messed up


You guys didn't complain about not having cloud saves before it was even released? However you are going to complain about not having it for 5 hours?

OrigamoPosted:

I'm just happy it is fixed now.

PoliwrathPosted:

Z61
Poliwrath That is wonderful. Why not supply everyone with a free month of XBL? XBL messed up even more after the Cloud save error than it did when it first started. Some BS man. I wasn't able to get on for 5 hours because XBL was messed up


5 hours oh my what to do for 5 hours? Maybe go hang out with friends?


I did end up going to hang out with friends BUT it is still BS that I pay $50-$60 a year for a service that won't let me get on just to watch Netflix. I don't play games that often anymore because they are too time consuming, they also rot your brain. I play games on the weekends and when I have time. Since I am on Winter Break I have all the time in the world. Maybe I don't want to waste gas to drive to hang out with my friends? Maybe I want to sit in the comfort of my own home and watch netflix or play games? Ever think of that? Ignorance.

CR3D1TorC4SHPosted:

gtapro151
Z61
Poliwrath That is wonderful. Why not supply everyone with a free month of XBL? XBL messed up even more after the Cloud save error than it did when it first started. Some BS man. I wasn't able to get on for 5 hours because XBL was messed up


5 hours oh my what to do for 5 hours? Maybe go hang out with friends?


maby he would like to use the service hes paying for whats the crime in that?


Nothing it's just that he's acting like it's a year and he is over reacting to the whole thing


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