Microsoft updates complaint feature on Xbox Live

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If you are an Xbox Live user and you wish to file a complaint about what another user has done on the online gaming service, Microsoft will now be sending you messages back if they happen to take any action on your issue.

Polygon reports that Microsoft quietly started this new practice on Xbox Live earlier this year. In a statement, Microsoft said:

"When a member files a complaint against another player, the complaint feedback feature will notify select complainants that one or more of their complaints have resulted in enforcement action. Members will be notified via in-dash messaging and may view additional information at http://www.xbox.com/live/complaint-feedback.
For example, Xbox Live users may feel they are being bullied or harassed by other members while they are online playing a game. If Microsoft examines the evidence against that user and finds any cause for concern, they can take a number of actions, ranging from barring any communication in online games to Xbox Live account suspensions, all the way up to physical Xbox 360 console bans.

Microsoft may also remove points from an Xbox Live account holder's Gamerscore if they receive complaints they have tried to cheat to unlock achievements. Microsoft said that adding feedback to complaint reports "is one feature in several near- and long-term product and service enhancements that we have in the works."

Posted:
Related Forum: Xbox Forum

Source: http://www.neowin.net/news/microsoft-updates-complaint-feature-on-xbox-live-will-notify-you-if-action-is-taken

Comments

"Microsoft updates complaint feature on Xbox Live" :: Login/Create an Account :: 98 comments

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FamousPosted:

They have always been paying attention. Glad top see this added.

PlusnetPosted:

Good. Glad to know that they actually are paying attention. I will be getting a ton of those messages because I report about 15-30 WaW hackers a day.

generalhunterPosted:

I got this message like 2 months ago I swear this site is old for news some times

-Karma-Posted:

Zyme This is a bit old for me I have been receiving these for a while now.


funny because they just started doing this O_0

KolakocidePosted:

That is really good than, happy they are doing it.

elsePosted:

This is the first I've heard of this, actually seems like a good well thought feature.

WJLPosted:

This is actually the best idea ever.

TaigaAisakaPosted:

Duvane What happens if you score own goals in fifa online? Will you get banned?


I don't know how FIFA works but I'm sure you don't get reported for scoring your own goals. If you do and it's a mistake, I'm sure Microsoft won't care. Most of the reports are for hackers/modders, boosters and people who are offensive so I think those are the ones Microsoft cares about handling more than anything.

HKMPosted:

Ive gotten one of these messages when i reported someone. I kind of felt bad

DuvanePosted:

What happens if you score own goals in fifa online? Will you get banned?