Broken Xbox One disc drive users should contact support, says MS

4.6
Microsoft pushes suffering customers towards tech support

Several launch-day Xbox One users have reported encountering faulty disc drives.

Reports circulating via gaming forums and videos that have appeared on YouTube show Xbox One consoles making loud grinding sounds when a disc in inserted.

According to user accounts, affected consoles such as the one in the video above are completely unable to read discs. It's unclear as yet how widespread the issue is.

Microsoft is yet to directly address the fault, and with no clear solution to offer it advises those affected to contact Xbox phone support.

"If you're seeing those issues with the disc drive, can you please call our phone support," suggests one of the official Xbox Support Twitter feeds.

In a generic statement sent to Kotaku, Microsoft said, "We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible.

"Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us."



Posted:
Related Forum: Xbox Forum

Source: http://www.computerandvideogames.com/439864/broken-xbox-one-disc-drive-users-should-contact-customer-support-says-ms/

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"Broken Xbox One disc drive users should contact support, says MS" :: Login/Create an Account :: 41 comments

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AnkokuPosted:

Mince doesn't have any sort of a problem. Not in the slightest.

GoldPeakTeaPosted:

That sucks. How did they not pick this up when they were manufacturing the console?!

GT-RPosted:

I'm just glad nothing is wrong with mine. It's good to see them trying to fix the issues though.

CRMPosted:

Broken disk tray? Have people got this?

KatsumiPosted:

Lia I find anyone who purchases a console or any electronic for that matter the day it comes up is just signing up for beta testing.


I personally wouldn't purchase a console on the first day, i would wait at least a month.. there are too many potential errors that could occur

GothinkingPosted:

Lia I find anyone who purchases a console or any electronic for that matter the day it comes up is just signing up for beta testing.


Agreed mate since new hardware even though testing by the maker can still mess up when in the hands of the consumer. As well as them not able to test every single xbox one for all faults and blemishes.

DissPosted:

I find anyone who purchases a console or any electronic for that matter the day it comes up is just signing up for beta testing.

D3FEKTPosted:

Urf
Int_Wolf
LaserShow
daRealRush If my Xbox One broke, I wouldn't be sitting there, twiddling my thumbs! I would've already called them, the moment I realized I had a Broken disc drive!


This does remind me of the Microsoft (supposedly) statement that in the new console you will not get the Red Ring Of Death (RROD).

That's because they removed the red LED's.


And they made the xbox one huge. (It allows it to cool down better) Now for PS4, nope. that's tight as ****. Built in everything. Even with power brick. Size does matter and in this case, xbox won. Pun? Xbox one is huge > PS4 with everything built in and tight as ****


Following your logic my PC should be cold and my laptop will be hot. Before you make yourself look like an idiot any further, just leave.


Laptops run really hot at the same amount of usage as a pc. I have a alienware laptop, gets ultra hot when gaming. Pc stays nice and cool.

sir_grecoPosted:

FibreOp
roekzors
Urf
Int_Wolf
LaserShow
daRealRush If my Xbox One broke, I wouldn't be sitting there, twiddling my thumbs! I would've already called them, the moment I realized I had a Broken disc drive!


This does remind me of the Microsoft (supposedly) statement that in the new console you will not get the Red Ring Of Death (RROD).

That's because they removed the red LED's.


And they made the xbox one huge. (It allows it to cool down better) Now for PS4, nope. that's tight as ****. Built in everything. Even with power brick. Size does matter and in this case, xbox won. Pun? Xbox one is huge > PS4 with everything built in and tight as ****


Following your logic my PC should be cold and my laptop will be hot. Before you make yourself look like an idiot any further, just leave.

And, if you have a Laptop you would know it would get very hot after use. While, my PC takes a while to heat up. So his logic works perfectly.


It is common sense you tools. Oh my...


i was just about to say the same thing. and if you cant get that computer logic in ur head.. look at your phone. every phone now a days is getting bigger and bigger. take a step back and think about why.. if you cant figure it out.. look at the comments above and try to figure it out

FibrilPosted:

roekzors
Urf
Int_Wolf
LaserShow
daRealRush If my Xbox One broke, I wouldn't be sitting there, twiddling my thumbs! I would've already called them, the moment I realized I had a Broken disc drive!


This does remind me of the Microsoft (supposedly) statement that in the new console you will not get the Red Ring Of Death (RROD).

That's because they removed the red LED's.


And they made the xbox one huge. (It allows it to cool down better) Now for PS4, nope. that's tight as ****. Built in everything. Even with power brick. Size does matter and in this case, xbox won. Pun? Xbox one is huge > PS4 with everything built in and tight as ****


Following your logic my PC should be cold and my laptop will be hot. Before you make yourself look like an idiot any further, just leave.

And, if you have a Laptop you would know it would get very hot after use. While, my PC takes a while to heat up. So his logic works perfectly.


It is common sense you tools. Oh my...


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