Microsoft pushes suffering customers towards tech support

Several launch-day Xbox One users have reported encountering faulty disc drives.

Reports circulating via gaming forums and videos that have appeared on YouTube show Xbox One consoles making loud grinding sounds when a disc in inserted.

According to user accounts, affected consoles such as the one in the video above are completely unable to read discs. It's unclear as yet how widespread the issue is.

Microsoft is yet to directly address the fault, and with no clear solution to offer it advises those affected to contact Xbox phone support.

"If you're seeing those issues with the disc drive, can you please call our phone support," suggests one of the official Xbox Support Twitter feeds.

In a generic statement sent to Kotaku, Microsoft said, "We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible.

"Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us."



Posted: Nov 22, 2013 8:11 pm
Related Forum: Xbox Forum

Source: http://www.computerandvideogames.com/439864/broken-xbox-one-disc-drive-users-should-contact-customer-support-says-ms/