Broken Xbox One disc drive users should contact support, says MS

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Microsoft pushes suffering customers towards tech support

Several launch-day Xbox One users have reported encountering faulty disc drives.

Reports circulating via gaming forums and videos that have appeared on YouTube show Xbox One consoles making loud grinding sounds when a disc in inserted.

According to user accounts, affected consoles such as the one in the video above are completely unable to read discs. It's unclear as yet how widespread the issue is.

Microsoft is yet to directly address the fault, and with no clear solution to offer it advises those affected to contact Xbox phone support.

"If you're seeing those issues with the disc drive, can you please call our phone support," suggests one of the official Xbox Support Twitter feeds.

In a generic statement sent to Kotaku, Microsoft said, "We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible.

"Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us."

Posted: Nov 22, 2013 8:11 pm
Related Forum: Xbox Forum

Source: http://www.computerandvideogames.com/439864/broken-xbox-one-disc-drive-users-should-contact-customer-support-says-ms/

Comments

lolnoPosted: Fri. Nov 22, 2013

Glad I got ps4 lol. EVen though I doubt it would have problems for me or anyone

gmlukensPosted: Fri. Nov 22, 2013

Hope this doesnt happen to me :(

BRSPosted: Fri. Nov 22, 2013

daRealRush If my Xbox One broke, I wouldn't be sitting there, twiddling my thumbs! I would've already called them, the moment I realized I had a Broken disc drive!

This does remind me of the Microsoft (supposedly) statement that in the new console you will not get the Red Ring Of Death (RROD).

That's because they removed the red LED's.

BRSPosted: Fri. Nov 22, 2013

IGN:

"One of IGN's office machines suffers from the same disc drive problem many have reported. When a disc is inserted, the Xbox One makes a grinding noise, but the disc is unaffected. However, Xbox One won't read any game discs."

The real problem is that machine was working no probs up to that point.

SakiPosted: Fri. Nov 22, 2013

seemywebdesign And so it begins.... MS will never make a perfect product.

Nobody has ever made a perfect product. Stop being a shitty little Sony fanboy.

TreyarchedPosted: Fri. Nov 22, 2013

seemywebdesign And so it begins.... MS will never make a perfect product.

I love how the news posts about the PS4 issues were all "they will sort this" or "This only effected a very small number of people" But as soon as the Xbone has issues all the fanboys come out to hate.

seemywebdesignPosted: Fri. Nov 22, 2013

And so it begins.... MS will never make a perfect product.

AlmightyHelixPosted: Fri. Nov 22, 2013

Microsoft support is pretty pointless.
They ask you the stupidest questions.

-CPPosted: Fri. Nov 22, 2013

I love how he laughs, lmao.

MaggardoPosted: Fri. Nov 22, 2013

If my Xbox One broke, I wouldn't be sitting there, twiddling my thumbs! I would've already called them, the moment I realized I had a Broken disc drive!

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